TOD® contains many built-in guidance tools. However, should you still have any issues or questions regarding TOD®, there are several ways to get help:
•Online Help:
Access this help guide 24x7 by clicking the help button of
the page where you are having trouble. The TOD® User Guide will open on the TOD®
section that you are viewing. This help guide contains simple explanations and
many real-world examples relevant to the SMA user, which should answer most of
your questions or issues.
•Email Us: TODHelp@smawins.com
If you are unable to find the answer you require in the TOD® User Guide, you can email us at TODHelp@smawins.com. One of our trained and knowledgeable TOD® administrators will help you resolve the issue or answer your question.
•Call Us: +1 (949) 975-1550: Press 7000 for TOD® Help Desk
If you are unable to find the help you require in the TOD® User Guide, and you need a more immediate answer, you can call us at the TOD® Help Desk, which is available Monday through Friday from 6 AM to 6 PM Pacific Time. After business hours, please leave us a message and a TOD® administrator will call you as soon as possible during the next business day.